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Frequently Asked Questions

A list of common questions often asked by our customers

Do you clean the window sills and frames?
Yes on every visit we clean glass, frames, sills and doors. Please note – There is always a chance of water and particles of dirt running out from the gap between the window and the sill after the operator has left your property. This doesn’t mean the operator hasn’t cleaned your sills. Over time the dirt trapped between the window and the sill will be washed out.
I have a locked gate how will you gain access?
We send a ‘no reply’ automated text to all our customers the evening before we are due to clean, reminding you to leave the gate open. If we can’t gain access to the rear of your property because of locked gates, we will clean the accessible windows. If you have large front gates which need an access code, this may need to be provided. We reserve the right to remove you from our round if access is repeatedly restricted.
Will the same window cleaner come each time?
Most of the time yes, but due to holidays, sick leave, paternity leave and round optimisation, it is not always possible for the same window cleaner to attend each visit. We pride ourselves on offering a regular 4 weekly service. To fulfill our promise, any one of our window cleaners may arrive. You will always be able to identify a member of our team by our branded ‘Tidal Cleaning’ vans.
Do you come at the same day at the same time?
No, your window clean can fall on any day of the week between the hours of 8.00am – 6pm
What time will you arrive?
We do not offer appointments or give times of arrival for regular external window cleaning. Just leave your gate open for the day. We clean windows from 8am to 6pm.
Do you use ladders?
No we don’t use ladders for window cleaning or climb onto flat roofs. Due to the “ Working at heights regulations 2005” we have chosen to put the safety of our operatives first and use the water fed pole to carry out our window cleaning. The ladders in our vans are for when we need a little extra height to reach over a gate.
Can I reschedule my clean?
We operate a window cleaning “round” so sometimes it can be difficult to reschedule a window clean for when you request because we might not be in your area. The majority of the time we just clean the windows which are accessible and charge accordingly. On the other hand if you would like to completely skip a clean and reschedule for the next time just let us know and we will update our system.
Why can you leave the windows wet?
We use pure filtered & deionised water to clean our windows. This involves the use of a carbon fibre telescopic pole, a soft brush and 100% pure water which we have filtered through a five stage filtration process. We remove the dirt from your windows with a purpose made window cleaning brush then rinse the glass. The pure water is left on the windows to dry naturally without leaving any watermarks. Due to the “Working At Height Regulations 2005” we do not use ladders when cleaning your windows or climbing over flat roofs.
What time will you arrive
We do not offer appointments or give times of arrival for regular external window cleaning. Just leave your gate open for the day. We clean windows from 8am to 6pm.
You came to clean my windows but didn’t clean my conservatory roof?
Conservatory roofs are booked as a separate job and are not included in your normal window cleaning price. Most customers have this done at the same time as a window clean once or twice a year. If you would like us to do both no problem, just let us know when you book.
What should I expect after your first visit?
Your window, sills and frames should be sparkling clean. If your last window cleaner used soapy water and a cloth to clean your windows or your windows haven’t been cleaned for a long time you might notice a few spots or watermarks when the water has dried. This is totally normal, the pure water draws out left over soap residue and dirt from the frames. After the second clean your windows should be sparkling clean. Please note that there may be one or two spots left on the glass.
Do you have liability insurance?
Yes, our employees and franchise owners have liability insurance.
Do you clean windows the old fashioned way?
We only clean windows using the water fed pole and without ladders because we believe it gives better results overall and is much safer for our operatives.
Do you clean windows in the rain?
Yes we clean windows in the rain. If we didn’t we wouldn’t be able to offer a regular cleaning service. Rain water is relatively pure so doesn’t affect the quality of the clean. We also offer a ‘Rain Guarantee’, please see your ‘windows cleaned today’ slip which is posted through your letter box after the clean for full details.
Can you clean the windows above my conservatory or extension?
Yes, we can normally clean hard to reach windows safely from the ground. If we can see it we can normally clean it. If your conservatory or extension is long this might restrict access to certain windows.
How do I pay you?
Our preferred method of payment is via GoCardless direct debit. At the time of booking you’ll receive a link from our team.
Do you clean garage doors?
Yes if you want to add the cleaning of your garage door and frame just let us know. We charge £2.00 per single garage door or £3.00 for a double door for this service.
‘My windows are still dirty, you missed a window, do you offer a guarantee?’”
Yes, we offer a 48 hour guarantee with all our window cleaning. If you are not 100% satisfied we will come back and re-clean for free. To book a free re-clean just complete the contact form on our customer service page. A call out charge may be applied if we return to clean and we find its the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit. Please note that there might always be one or two water spots on the glass, this is the trade off between quality and safety.