Provider Service Agreement

    This Service Agreement (“Agreement”) by and between you, the party clicking through to accept this Agreement, (“You”) and Tidal Services Limited (“Tidal Services”) constitutes a binding agreement among the Parties. Upon the date of Your acceptance of this Agreement (“Effective Date”), You agree to be bound by the terms and conditions of this Agreement. You and Tidal Services may each be referred to as a “Party” or collectively, the “Parties.”

    If You are entering into this Agreement on behalf of a company, organisation or another legal entity (an “Entity”), You are agreeing to this Agreement for that Entity and representing to Tidal Services that You have the authority to bind that Entity and its affiliates to this Agreement, in which case the term “You” or related capitalised terms herein will refer to such Entity and its affiliates. If You do not have such authority, or if You do not agree with this Agreement, You must not agree to be bound by this Agreement and may not perform Services (defined below) hereunder.

     

     

    1. Scope
      Pursuant to Tidal Services Terms of Service agreed to by Tidal Services’ customers (each a “Customer”), Customer is subscribing to the Tidal Services service for the provision of home care services (“Services”). You agree to provide the Services to Customer pursuant to the terms and conditions of this Agreement and in accordance with the Customer’s order (“Order”). In order to provide the Services hereunder, You are required to use the online Tidal Services platform (“Platform”), which is subject to separate terms and conditions. 
    2. Customers
      As between the Parties, Tidal Services will retain ownership of the Customers. You acknowledge and agree that You will not contact or provide Services to Customers other than as permitted hereunder. The foregoing will not apply to any of Your customers to whom you provided services prior to the Effective Date or that You otherwise acquire outside of this Agreement (“Your Clients”).
    3. Performance of Services
      1. Each Order will include reasonable details, at a minimum, about the Services, Fees charged, general description of Services required, and the Customer contact information (name, physical address, phone number). You and Tidal Services agree to cooperate in good faith to achieve satisfactory completion of the Services in a timely and professional manner.
      2. Once You agree to perform Services pursuant to an Order, You may not modify the Fees (defined below), unless agreed in writing by Tidal Services.
      3. The Parties will each designate a representative to interface and facilitate the successful completion of the Services. You are not permitted to provide Services through a subcontractor, unless agreed in writing by Tidal Services.
      4. Tidal Services agrees to provide, at no cost to You, timely and adequate assistance and other resources reasonably requested by You to enable Your performance of the Services.
      5. In performing the Services, You will provide the resources, materials, tools, equipment, and utilise qualified personnel as it deems necessary to perform the Services or any portion thereof. Customer may object to Your personnel by specifying its objection to You or Tidal Services, in which case the Parties will cooperate in good faith to assign new personnel or transfer the Customer to another service provider to perform the Services. You may replace personnel in the normal course of business, provided that You will be responsible for the performance of Services by all Personnel.
      6. If Tidal Services reasonably determines that a Customer may be better served by a different service provider, Tidal Services may transfer the Customer to a different service provider without liability, upon notice to You.
      7. You will control the method and manner of performing all work necessary for completion of Services, including but not limited to the supervision and control of any personnel performing Services.
    4. Fees; Payment Terms; Damage Fee
      1. Tidal Services will pay You the fees to provide the Services as set forth in an Order (“Fees”). Fees will be payable in accordance with the Order, except for Fees that Customer disputes in good faith.
      2. Tidal Services Limited currently charges a single cleaning fee on regular 4 and 8 weekly window cleaning work, effectively providing the first clean at no cost. Subsequently, a fee of 20% inclusive of VAT will be charged for any other work. Fees will be charged when the job is created and added to Your schedule. Any jobs that are not completed or that You choose not to perform in Your pre-selected area will still incur Fees, as the work has been provided. Recurring jobs will automatically appear on Your schedule until further notice.
      3. If You need to reschedule any jobs to fit within Your existing schedule, Fees will still be charged.
      4. Tidal Services will charge Fees on all work via the Platform, regardless of whether the Customer has paid or not.
      5. Fees may be revised at any time with a minimum of 24 hours’ notice.
      6. Payment Method and Timing: Payments will be made via direct deposit to Your designated account on a weekly basis.
      7. Late Payment Penalties: Any late payments will incur a penalty of 5% of the overdue amount for each month the payment is late. If Fees are not paid, they may be referred to a debt collection agency.
      8. Refund Policy: Refunds will be provided only in cases where Services were not delivered as agreed upon, and will be evaluated on a case-by-case basis.
      9. Dispute Resolution for Fees: Any disputes regarding Fees must be raised in writing within 15 days of the invoice date. Tidal Services will review and respond to disputes within 15 days.
      10. In addition to the Fees, You will be responsible for travel expenses, payment of Your personnel, resources, materials, tools, equipment, and communications used in connection with the provision of the Services (“Expenses”).
      11. You will be responsible for any and all taxes related to the Services, including taxes related to Your personnel, other than taxes on Consultant’s income.
      12. Tidal Services may charge administrative or service fees, or pass through service provider fees, such as payment processor fees (“Service Fees”). Service Fees may be charged directly to You or withheld from Fees, at Tidal Services’ sole discretion.
      13. You shall have adequate insurance to cover Your performance of the Services and if You do not, You will pay the Damage Fee assessed to You by Tidal Services to cover Your performance.
    5. Relationship of the Parties and Background Checks
      1. You are an independent contractor and will maintain complete control of and responsibility for your personnel, methods, and operations. At no time will You hold yourself out as an agent, subsidiary or affiliate of Tidal Services for any purpose, including reporting to any government authority. This Agreement will not be construed so as to create a partnership, other joint venture or undertaking, or any agency relationship between the Parties, and neither Party shall become liable for any representation, act or omission of the other Party or have the authority to contractually bind the other Party. Any Fees, Expenses, or other amounts paid by Tidal Services to You will not be considered salary for pension or wage tax purposes and neither You nor Your personnel will be entitled to any fringe benefits, including sick or holiday pay, or other supplemental benefits of Tidal Services. Unless otherwise required by law, Tidal Services will not be responsible for deducting or withholding from Fees or Expenses any taxes, unemployment, social security or other expense.
      2. You hereby acknowledge and agree that Tidal Services may conduct credit and background checks on You and Your personnel, as reasonably required to determine Your suitability to perform Services.
      3. You expressly consent to be contacted by Tidal Services for any and all purposes arising out of or relating to this Agreement and the Services hereunder, at any telephone number, or physical or electronic address you provide or at which you may be reached. You agree Tidal Services may contact you in any way, including SMS messages (including text messages), calls using prerecorded messages or artificial voice, and calls and messages delivered using auto telephone dialing system or an automatic texting system. You consent to receive SMS messages (including text messages), calls and messages (including prerecorded and artificial voice and autodialed) from Tidal Services at the specific number(s) You have provided to Tidal Services, or numbers Tidal Services can reasonably associate with your account (through skip trace, caller ID capture or other means), with information or questions about this Agreement and the Services. You certify, warrant and represent that the telephone numbers that You have provided to Tidal Services are your contact numbers. You represent that You are permitted to receive calls at each of the telephone numbers You have provided to Tidal Services. You agree to promptly alert Tidal Services whenever you stop using a particular telephone number. You acknowledge that Your cellular or mobile telephone provider may charge you according to the type of plan you carry. You agree that in the event of any dispute with a Customer, Tidal Services has your consent to give the Customer the information about you in this Section 5.
    6. Term and Termination
      1. This Agreement will commence on the Effective Date and will remain effective until terminated in accordance with the terms of this Section (the “Term”).
      2. This Agreement may be terminated by either Party with or without cause upon written notice to the other Party.
      3. Upon termination of this Agreement, You will immediately cease performing any Services, and Tidal Services will pay You any Fees not yet paid for Services provided on or prior to termination.
      4. The following Sections will survive any termination of the Agreement: 2, 4, 6.4, and 7-10. Termination of this Agreement will be without prejudice to other rights or remedies of any Party under this Agreement or applicable law, including, without limitation, any remedies for a breach of this Agreement prior to such termination.
    7. Warranties, Limitation of Liability
      1. You hereby represent and warrant that:
        • You have all authority, licenses, permits, and consents necessary to enter into and perform your obligations under this Agreement, and will fully comply with all applicable laws and regulations in performing the Services;
        • Your personnel are, and will have the ability to prove on demand that they are, legally entitled to work in the United Kingdom;
        • The Services will be performed in a timely, professional, and workman-like manner by You and Your personnel, consistent with generally-accepted industry standards; and
        • You are under no contractual or other restrictions or obligations which are inconsistent with the execution of this Agreement, or, to its best knowledge, which will interfere with its performance of the Consulting Services.

        2. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, TIDAL SERVICES EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-SATISFACTORY QUALITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND TITLE, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, AND ALL SUCH REPRESENTATIONS AND WARRANTIES ARE HEREBY EXCLUDED TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW. THESE DISCLAIMERS AND EXCLUSIONS WILL APPLY EVEN IF THE EXPRESS WARRANTY AND LIMITED REMEDY SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE.

        3. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE) WILL TIDAL SERVICES, OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE OR OTHER SIMILAR DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, BUSINESS INTERRUPTION OR ANY OTHER LOSS INCURRED BY YOU OR A THIRD PARTY IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, REGARDLESS OF WHETHER THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN SUCH DAMAGES.

        4. TIDAL SERVICES’ AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT OR OTHERWISE IN CONNECTION WITH ANY SERVICES, WILL IN NO EVENT EXCEED THE FEES PAID BY CUSTOMER PRIOR TO THE FIRST EVENT OR OCCURRENCE GIVING RISE TO SUCH LIABILITY. EACH PARTY ACKNOWLEDGES AND AGREES THAT THE ESSENTIAL PURPOSE OF THIS SECTION IS TO ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES AND LIMIT POTENTIAL LIABILITY GIVEN THE FEES, WHICH WOULD HAVE BEEN SUBSTANTIALLY HIGHER IF YOU WERE TO ASSUME ANY FURTHER LIABILITY

        5. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. IN THESE JURISDICTIONS, EACH PARTY’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

    8. Indemnification
      You will indemnify and hold Tidal Services harmless, from and against any claim against Tidal Services by a third party, including a Customer, related to this Agreement or Your provision of Services (each a “Claim”). You will, at Your expense, defend a Claim and pay damages finally awarded against Tidal Services in connection therewith, including the reasonable fees and expenses of the attorneys engaged by Tidal Services for the defense, provided that (a) Tidal Services promptly notifies You of the threat or notice of a Claim, and (b) Tidal Services will have the sole and exclusive control and authority to select defense attorneys, defend or settle any Claim. You will fully cooperate with Tidal Services in connection with any Claim.
    9. Confidentiality
      1. By virtue of this Agreement, the Parties may have access to information that is confidential to one another (“Confidential Information”). We each agree to disclose only information that is required for the performance of obligations under the agreement. Confidential Information will be limited to the terms of this Agreement, your data residing in the Platform environment, Customer data, and all information clearly identified as confidential at the time of disclosure.
      2. A Party’s Confidential Information will not include information that: (a) is or becomes a part of the public domain through no act or omission of the other Party; (b) was in the other Party’s lawful possession prior to the disclosure and had not been obtained by the other Party either directly or indirectly from the disclosing Party; (c) is lawfully disclosed to the other Party by a third party without restriction on the disclosure; or (d) is independently developed by the other Party without use of or reference to the other Party’s Confidential Information.
      3. The Parties each agree to hold each other’s Confidential Information in confidence for a period of three years from the date of disclosure. Also, each Party agrees to disclose Confidential Information only to those employees or agents who are required to protect it against unauthorized disclosure in a manner no less protective than under this Agreement. Tidal Services will protect the confidentiality of Your data residing in the Platform environment in accordance with the Tidal Services security practices specified in the Tidal Services Privacy Policy, which is incorporated herein by reference. Nothing will prevent either Party from disclosing the other Party’s Confidential Information in connection with any legal proceeding arising from or in connection with this Agreement or from disclosing the Confidential Information to a governmental entity as required by law.You agree that Tidal Services will communicate with you by email, telephone, push notification, and SMS or text message.
    10. General
      1. Non-Solicitation
        During the Term and for a period of one year thereafter, each Party agrees that it will not: (a) directly or indirectly induce any Customer or Your Client, as applicable, to patronise that Party or any similar business; (b) directly or indirectly request or advise any Customer or Your Client to withdraw, curtail, or cancel their business with the other Party; or (c) make any statement disparaging the other Party, any member, principal, officer, director, shareholder, employee or agent thereof, to any person, firm, corporation or other business organisation whatsoever. Nothing herein will prohibit either Party from performing Services to Customers or Your Clients who (x) respond to general advertising by a Party, (y) voluntarily withdraw or cancel their business with a Party, or (z) contact a Party directly.
      2. No Waiver
        Neither Party waives any right under this Agreement by failing to insist on compliance with any of the terms of this Agreement or by failing to exercise any right hereunder. Any waivers granted hereunder are effective only if recorded in a writing signed by the Party granting such waiver.
      3. Feedback
        In the event You provide suggestions, comments, or other feedback (“Feedback”) to Tidal Services with respect to the Services or the Platform, You hereby assign to Tidal Services all right, title, and interest in and to the Feedback and Tidal Services will be free to reproduce, make, use, create derivative works of, display, import, transmit, distribute, license, sell, offer to sell, or otherwise dispose of Feedback (and derivative works thereof) without obligation of any kind to You.
      4. Assignment and Change of Control
        You may not assign any part or all of this Agreement without Tidal Services’ prior written consent. Tidal Services may assign this Agreement at any time without notice or consent. Any attempt to assign violating this Section is void in each instance.
      5. Governing Law, Venue, and Jurisdiction
        This Agreement is governed by the laws of England and Wales, excluding its conflicts of law rules. The Parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising out of this Agreement, and waive all objections to jurisdiction and venue of such courts.
      6. Dispute Resolution
        Any controversy or claim arising out of this Agreement, including any controversy or claim as to the requirement of arbitration, shall be settled by binding arbitration in accordance with the rules of the London Court of International Arbitration (“LCIA”). The arbitration shall be conducted in London, England. There shall be one arbitrator to be mutually selected by the Parties. If the Parties are unable to agree upon an arbitrator within 30 days of the demand for arbitration having been filed, an arbitrator shall be appointed by the LCIA. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. In any such arbitration proceeding, the Parties shall have the right to conduct all discovery allowed under the English Civil Procedure Rules. The arbitrator in any such arbitration proceeding shall make a determination as to the prevailing party and award such prevailing party its reasonable attorneys’ fees, expenses, and other litigation costs incurred in bringing or defending such arbitration. In the event the dispute to be arbitrated is for disputed Fees, the arbitrator shall take into account the amount in dispute in determining how much discovery to allow and how extensive the briefing and hearings may be. In no event shall the awardable attorneys’ fees and costs incurred in such dispute exceed more than fifty percent (50%) of the amount in dispute.

        YOU ACKNOWLEDGE AND AGREE THAT YOU AND TIDAL SERVICES ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND TIDAL SERVICES OTHERWISE AGREE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF ANY CLASS OR REPRESENTATIVE PROCEEDING. IF THIS SPECIFIC PARAGRAPH IS HELD UNENFORCEABLE, THEN THE ENTIRETY OF THIS “DISPUTE RESOLUTION” SECTION WILL BE DEEMED VOID. EXCEPT AS PROVIDED IN THE PRECEDING SENTENCE, THIS “DISPUTE RESOLUTION” SECTION WILL SURVIVE ANY TERMINATION OF THIS AGREEMENT.

      7. Severability
        If any provision of this Agreement is determined by any court or governmental authority to be unenforceable, the Parties intend that this Agreement be enforced as if the unenforceable provisions were not present and that any partially valid and enforceable provisions be enforced to the extent that they are enforceable.
      8. Notice
        Except as expressly provided herein, all notices, requests, demands, and other communications under this Agreement will be delivered in writing and will be deemed to have been duly given: (i) on the next day if delivered personally to the Party, (ii) on the date three days after mailing if mailed by registered or certified mail, or (iii) on the next day if delivered by courier. The Parties will send all notices to addresses listed on the Platform or at another address as may be provided by a party from time to time.
      9. Entire Agreement
        This Agreement constitutes the complete and final agreement of the Parties pertaining to the subject matter herein and supersedes the parties’ prior agreements, understandings and discussions relating to the subject matter herein. No modification of this Agreement is binding unless it is in writing and signed by both Parties.

    AGREEMENT BETWEEN GENERAL CONTRACTOR AND SUBCONTRACTOR TO ESTABLISH INDEPENDENT RELATIONSHIP

    Notice of Agreement

    The undersigned General Contractor and the undersigned Subcontractor hereby declare that:

    1. the Subcontractor meets the qualifications of an Independent Contractor under the UK Employment Rights Act 1996;
    2. the Subcontractor is operating as an independent contractor as that term is defined under the UK Employment Rights Act 1996;
    3. the Subcontractor assumes the responsibilities of an employer for the performance of work; and
    4. the Subcontractor and Subcontractor’s employees are not employees of the General Contractor for purposes of the UK Employment Rights Act 1996.

    UK Employment Rights Act 1996 defines “independent contractor” as follows: (1) “Independent contractor” means a person who contracts to perform work or provide a service for the benefit of another and who ordinarily: (A) acts as the employer of any employee of the contractor by paying wages, directing activities, and performing other similar functions characteristic of an employer-employee relationship; (B) is free to determine the manner in which the work or service is performed, including the hours of labour or method of payment to any employee; (C) is required to furnish or have his employees, if any, furnish necessary tools, supplies, or materials to perform the work or service; and (D) possesses the skills required for the specific work or service.