Terms and Conditions


  1. Introduction


1.1 These terms and conditions (‘Terms’) govern your relationship with Tidal Window Cleaning Services (‘Tidal’, ‘we’, ‘us’, ‘our’), a company registered in the UK, and your use of our online platform, website, and related mobile application and services (collectively ‘our Platform’). The terms of this agreement (‘Agreement’) form a legal contract between you (‘Customer’, ‘you’, ‘your’) and Tidal, and they govern all services that you purchase from us and all use of our Platform.


1.2 Our platform provides a digital marketplace that connects Customers with independent window cleaning professionals (‘Operators’) in the local area, who deliver cleaning services directly to Customers. The Operators are not employed by Tidal, and the provision of cleaning services is the sole responsibility of the Operators, not Tidal.


1.3 By creating an account with us and using our Platform to schedule and receive cleaning services, you confirm your acceptance of these Terms. If you do not agree to these Terms, you should refrain from using our Platform and services. The terms outlined here supersede all previous terms and agreements between you and Tidal.


  1. Nature of Services


2.1 Tidal operates as an intermediary platform, effectively connecting you with Tidal-accredited independent window cleaning professionals. We provide a digital marketplace and booking platform for you to engage the services of these independent professionals who provide window cleaning services.


2.2 Tidal’s role is primarily that of an agent facilitating connections between Customers and Operators. Tidal does not itself provide window cleaning or gutter cleaning services, nor do we employ any Operators. Our service to you involves providing an online Platform for booking and managing services, processing payments, and providing customer support.


2.3 The Operators available through our Platform are independent contractors and not employees  of Tidal. These Operators operate independently and under their own discretion, albeit in accordance with the terms of their agreement with Tidal.


2.4 Tidal cannot guarantee the performance of any specific Operator or the results of any specific service. We strive to ensure a high standard of quality and professionalism across all Operators.


  1. Booking and Scheduling Services


3.1 When you book a service through the Tidal platform, you are entering into two separate contractual relationships: one with Tidal, concerning the use of the platform, and another directly with the Operator, for the provision of cleaning services. Tidal is not a party to the contract between you and the Operator.


3.2 You can make bookings for regular or one-off cleaning services through our Platform. After scheduling a service, you will receive a confirmation via our Platform. This confirmation will detail the date, time, and nature of the service, as well as the price.


3.3 While we make every effort to ensure that services occur at the scheduled time, we cannot guarantee exact timing due to factors outside our control such as weather, traffic, and the varying durations of services. If an Operator is delayed, they will endeavour to notify you as soon as possible.


3.4 Rescheduling a service can be done through our Platform. If you attempt to reschedule a service less than 24 hours before the agreed time, you will be charged the full amount for the service.


  1. Payments, Fees, and Refunds 


4.1 The prices for services, as well as any applicable discounts or surcharges, will be displayed on our Platform when you book a service. All prices are inclusive of VAT unless otherwise stated. If a service involves considerably more work than initially involved, we reserve the right to modify the prices.


4.2 We use a third-party payment processor, Stripe, to handle payments. When you add a credit or debit card to your Tidal account, you authorise us to charge this card for all services you book through our Platform, as well as any other fees or charges applicable under these Terms.


4.3 Payment for a service is made in up to two parts: an upfront fee charged when you book the service, and a recurring charge. The upfront fee covers the administration and setup costs, while the charge covers the cost of the services provided by the Operator.


4.4 In the case of service dissatisfaction, we encourage Customers to contact us within 24 hours from the completion of the service. Refunds or re-services will be given at the discretion of the Tidal management.


  1. Operator Conduct and Responsibilities


5.1 The Operators are independent business entities that Tidal does not control or employ. While Tidal endeavours to only work with reputable Operators, Tidal is not liable or responsible for any actions or inactions of the Operators.


5.2 Operators are expected to provide services in accordance with the standards and specifications outlined in their agreement with Tidal. If an Operator fails to meet these standards, you should report this to us immediately.


5.3 Operators may need to access various parts of your property to perform their services. You are responsible for providing a safe and suitable working environment for them.


5.4 Operators are not permitted to make any representations, warranties, or guarantees to you about Tidal or the services offered through our Platform. If an Operator makes such statements, these should not be relied upon and are not endorsed by Tidal.


  1. Your Obligations and Responsibilities


6.1 As a Tidal customer, you agree to treat all Operators booked through our Platform with respect and not to engage in any inappropriate, illegal, or abusive behaviour.


6.2 You are responsible for providing accurate information when you set up your Tidal account and book services. This includes details about your property and its cleaning requirements.


6.3 You must ensure that your property is a safe environment for Operators to work in. If an Operator reports that your property is unsafe or that they were treated poorly, we may suspend or cancel your Tidal account.


6.4 You agree not to book any Operators outside of the Tidal Platform. Doing so is a breach of these Terms and could result in your Tidal account being suspended or cancelled and puts the operators account in jeopardy.

7. Privacy and Personal Data 


7.1 Tidal respects your privacy and takes the protection of your personal data very seriously. Any personal data provided to Tidal will be treated in accordance with our Privacy Policy.


7.2 By using our Platform, you agree that we can use your personal data in accordance with our Privacy Policy. We may share your personal data with Operators to facilitate the booking and provision of services.


7.3 We use cookies and similar technologies to improve and personalise your experience on our Platform, and to show you relevant advertising. If you don’t agree with our use of cookies, you can change your settings.


7.4 We may send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences. You can unsubscribe or opt-out from receiving these communications in your account settings.


7.5 By using Tidal, you agree to receive text message notifications related to your use of the Tidal Platform and the services booked through the Platform.


8.1 These Terms and the use of the Platform and services offered on the Platform will be governed by and construed in accordance with the laws of the United Kingdom.